Rob and Sherry share updates on what they have been up to in their respective business lives since the move to Minneapolis. They talk through some of the new things they are tackling stemming from the changes and what they have learned in the process.
In this episode of ZenFounder, Rob interviews Anna Jacobsen, head of customer success at Drip about how to deal with other people’s negativity. Anna shares her approach and insight on the matter when having to deal with dissatisfied customers. Episode Transcript: Anna: My name is Anna Jacobson and I’m head of customer success at Drip. I talk to a lot of people every day, for hours at a time, and there are varying situations that I’m walking people through. Oftentimes being a sales call, where they’re identifying if Drip’s a good fit for them, or maybe it’s an advanced support situation where someone is really digging into a use case and needs help with an integration or a workflow or some logic in their automation. There’s also some aspects where it comes down to, how do we best document how to use the platform or offer educational resources. So there’s a lot of things that go into it. Rob: And sometimes you talk to people that are angry. Anna: Yeah. When someone invests a lot of time into a platform like Drip, there are a lot of moving parts and sometimes things don’t go as they expect. And sometimes people need someone to blame or vent to or someone to understand that they’re having a problem and say, “I’m sorry that happened.” And that doesn’t happen on a regular basis, but it does happen on occasion. So there are a lot of founders that listen to Zen Founder and I think it’s really easy to get caught up in the emotions. Not only our own emotions, but the emotions of people around us. I know I’m going to speak for ...
Sherry talks about ways to self assess and check for symptoms of internal unrest. As the global pandemic continues, and we are faced with a situation were we have limited control over things there’s in impulse to go, buy, hoard. All emotions we hold is shared with family and can be highly contagious, specifically fear and anxiety. In these times you need to be comfortable with letting go of control to benefit your mental health and your family. Want more content like this? Check out our book. ...
Ruben Gamez of Bidsketch joins in for a conversation about how to take a personal retreat. ...
